Case study

Tell me about your case

With this I do the feasibility study, which costs nothing and commits you to nothing. Answer what you know: “I don’t know” is a useful answer and does not rule your case out.

No secret gets typed here. Not your recovery phrase, not one of its words, not private keys, not passwords — not even the ones you think it might be. The form detects them and refuses to send, storing nothing. Whatever is genuinely secret is handled on the video call, later and only if there is a case.

Your name, or what to call you

Email to reply to

It is the only indispensable field.

Which wallet or app were you using?

MetaMask, Bitcoin Core, Electrum, a keystore, a hardware device…

What did you lose?

Which coin or network?

When did you create the wallet?

Even roughly: “summer of 2017”.

How long have you been locked out?

And whether it's the first time or it had happened before.

What do you remember about what is missing?

Any detail helps narrow the search: the rough length, whether it had numbers or symbols, a pattern you used to use, how many words are missing and in which positions… and also what you know it did not have. It all adds up. Do not write the password or any word of your phrase.

How could you prove the wallet is yours?

An address with movements you recognise, the purchase record, emails from the app, the file in its original location.

Who created the wallet?

If someone else created it, especially if they have died, it changes what I need.

Roughly what is inside?

A range is fine. If you do not know, say so.

Public address or addresses where the funds are

A public address is not a secret. It lets me check the balance and, for phrases, speeds the search up a lot.

Are any funds locked, staked, in a multisig or NFTs?

It can change how the fee is collected if not everything can be moved.

What have you tried already?

Programs you downloaded, another provider, someone who contacted you offering to recover it.

Have you contacted or paid other recovery services?

Who with, whether you paid anything and what they told you. It helps me know if the material may have been tampered with.

File parameters, if you can see them

Only if you have a keystore.json or an extension vault: open it in a text editor and copy what it says under kdf, n, r, p, c or iterations. They are not secrets and they are half the diagnosis.

Anything else I should know

How did you hear about me, and how did you end up here?

In as much detail as you can: which forum or page you read something of mine on, what you searched for on Google, whether someone recommended me. It tells me where my time is worth spending. It never appears anywhere public.

From 1 to 10, how hard was this form to fill in?

1 = very easy, 10 = very hard. It just helps me improve it.

I have typed my recovery phrase into some website, app or form, or sent it to somebody.

I have read the privacy policy and agree to you processing this data to study my case and reply to me.

No rellenes esto

If you would rather not use the form, email me at keystonecontact@llimalabs.com with the same information. It is just as valid.

LlimaLabs is the name I develop my projects under; KeyStone is one of them. That’s why the email and the domain carry that name.