Atomic Wallet · Lost access
Atomic Wallet: lost access, what can be recovered
With Atomic Wallet, as with any self-custody wallet, it all comes down to two questions: do you have the twelve-word phrase? And if not, does the app’s data folder still exist on a computer of yours? The answer to those two questions is your whole case.
What the company cannot do
Atomic Wallet does not hold your funds: your password and your phrase are on your machine, not on their servers. That is why their support cannot reset anything even if it wanted to, and why anyone presenting themselves as «Atomic support» offering to recover your wallet in exchange for your phrase is a thief.
Depending on what you have
| What you have | Way out |
|---|---|
| The 12 words | You restore it yourself, free, in Atomic or another wallet |
| The app installed and fragments of the password | A workable case |
| The data folder copied, without the app | That works too: the secret is in there |
| No phrase, no folder, no machine | No way out |
What to do before touching anything
- Copy the app’s data folder to a USB stick and to one other place.
- Do not uninstall, do not reinstall and do not run cleanup tools.
- Write on paper everything you remember about the password, even what seems unreliable.
- Check on a block explorer whether the address you remember has a balance, so you know whether there is anything worth fighting for.
If your problem is that you are only missing a word of the phrase, that case has a very good outlook and is explained in I’m missing one word of my 12-word phrase. If what you lost is the password, what decides everything is in I remember part of the password.