Exodus · Lost access
Exodus: forgotten password and lost phrase, what your options are
With Exodus there is one key question: is the app still installed on any device of yours? If the answer is yes, you probably have more room than you think. If you uninstalled it or the machine is gone, your room is whatever your twelve-word phrase gives you.
Exodus cannot unlock you, and that is by design
Exodus is a self-custody wallet: your password and your phrase live on your device, not on their servers. When you write to support and they say they can’t do anything, they are not brushing you off; it is literally true. Nobody there has a copy of your key. I cover this generally in why nobody can reset your wallet.
Depending on what you still have
| Your situation | What to do |
|---|---|
| You have the 12 words | Reinstall and restore. You need nobody’s help |
| The app opens but you can’t remember the send password | There is a case: the secret is on your machine and can be worked |
| The app is installed and unlocked right now | Go into settings and write your phrase down TODAY, before anything else |
| You uninstalled the app and have no phrase | Unless a copy of the folder survives, there is no way out |
| You lost the device and have no phrase | There is no way out |
If the app is still installed but you can’t remember the password
This is the workable case. Exodus keeps your wallet in a data folder inside your user profile, locked with your password. As long as that folder exists, there is something to test against. What decides the outcome is the usual thing: how much you remember. With two or three candidates and a clear pattern, the case usually resolves; with nothing at all, almost never.
One specific warning for Exodus users
Exodus is one of the most impersonated brands: there are fake support accounts on social media, fake apps and fake «recovery assistants» that appear minutes after you post your problem on any forum. None of them is Exodus. Before talking to anyone, read fake technical support on social media.